Frequently Asked Questions

Some eye problems are urgent and should be seen as soon as possible, while others can wait to be seen at a later time. Please call our clinic or your local vet for advice. If your pet has suddenly developed a sore, mucky or red eye we recommend you speak to your vet immediately. We are available to see emergencies as needed. 

• Loss of sight, reduced accuracy of vision, reduced vision at night.
• Eye Discharge – Excessive discharge of any type is not normal.  Discharge can be mucky, watery, green or reddish brown.
• Change in colour – Changes in eye colour in an adult animal such as blue, red, brown and white are not normal and may suggest problems.
• Change in size – If the eye has either increased or decreased in size or changed position it is suggestive of a major problems and warrants examination.

No. We prefer that you have one, but it is not essential. We do like to know the medical history of your pet though, so please ask that this history is emailed to us prior to your visit.

Your pet will only be treated by a registered Veterinary Ophthalmologist. 

The first consultation usually takes 30-45 minutes. We will perform a complete examination of your pet's eyes and recommend the best course of action, whether that be medical therapy or surgery. Follow up appointments generally take 20-30 minutes.

Our main clinic is located at 9-11 Miles Street Mulgrave, however we regularly travel to other clinics to see cases. Please visit About Us > Our travelling clinic link above for information on our these clinics.

No. We are an ophthalmology clinic only. Your local vet is the best place to ask about general veterinary procedures.

No! We treat ALL animals including rabbits, guinea pigs, ferrets, reptiles and even wildlife and zoo animals!

Yes, we have plenty of off-street parking. We also have a circular driveway so you can park directly in front of the clinic (great for parking with dog trailers).

We do try to accommodate clients that have travelled far or are urgent surgical cases. However, we can not promise surgery same day. We can not perform cataract surgery same day, as your pet will need to be on eye drops prior to surgery.

Generally no. We prefer pets go home to their own bed after surgery. If you need a pet to stay overnight, please speak to us.